http://uts.sc.edu/infrastructure/telephone.shtml (a helpful link with much commonly requested information)
What to get from the caller requesting voice service:
- Department name making the request
- Department account and fund number
- Department contact (Name and Number)
- The name, if any which is to show on caller id
- whether this is a digital or analog line
- will there be voicemail (if so this is a "next issue" on the voice add ticket)?
- how many rings before going to voicemail?
- How many messages (standard is 10)?
- new user's email address for Enhanced Voice Mail (complimentary with all new voicemail adds)
Conference Call Requests:
The following is from http://www.uts.sc.edu/infrastructure/telephoneconference.shtml:
CONFERENCE CALLS
University Technology Services provides telephone conference call services for faculty, staff, and student organizations. Conference calls can connect multiple people through a single phone connection. Conference telephones are available to ensure your conference call is loud and clear.
Request a Conference Call:
Send the University Technology Services Help Desk an e-mail message at helpdesk@sc.edu with the following information:
- Department making the request
- Department account and fund number to be charged
- Department contact‘s name, phone number, and e-mail address
- Total number of participants
- Date of conference
- Time of conference - Include the start time and approximate end time
The conference call requester and the department contact, if different, will receive an e-mail message that includes:
6-digit code
Toll free phone number
Instructions
The conference call requester and/or department contact will forward this e-mail to all participants scheduled for the conference call.
Cost:
$0.10 per minute, per person
