How to get out of "Outlook Lite" in Live@edu

The following helpful email was sent by Katie Vaughan:

Team,

I took a call this afternoon from a student who couldn't figure out why her Live@edu account would only show up in Outlook Live Lite. She tried different browsers, different computers, etc., and nothing seemed to be solving the problem.

Chris suggested that she might have selected the "Blind and low vision experience" option during setup. I found the following instructions to undo the low vision experience option, walked the user through them, and it worked! Just thought I'd share.

1. Click Options (top right).
2. Click Accessibility (left menu).
3. Turn off "Use the blind and low vision experience" option.
4. Click Save.
5. Log off Outlook Web Access.
6. Log back on to Outlook Web Access. It should now be the full version.

If you have any questions, please let me know.

Thanks!

Katie Vaughan

New Juniper VPN client for 64-bit

University Technology Services has installed a new VPN concentrator, replacing the Cisco IPSec VPN with a Juniper SSL VPN device. Therefore, the instructions for VPN access into the USC network have changed.

Bring up a browser and go to the following site:

https://sslvpn.sc.edu/facstaff/

If you get a page reporting a Certificate Error, simply continue to the website anyway.

Once you connect to the website, you will get a login screen. At this point enter your USC network ID and password (as found in VIP).

Once logged in, the Juniper device automatically will begin installing the VPN client on your computer. This may take several minutes. After the initial login and client download, the client will remain on your computer, so future logins will take less time.

Once the installation of the client is complete, your VPN tunnel into the USC network is established. This is represented by a lock symbol icon on your toolbar.

When you are through using the VPN, simply click the Sign Out button at the top of the Juniper page or right-click on the lock icon on the toolbar and select Exit. On all successive VPN logins, simply return to the website listed above and log in.

Please direct any problems or questions to

Connecting the Wii to a Netflix Account

The following is from Nintendo's website, and explains the process for connecting a Wii to a person's Netflix account (to enable streaming instant video straight to a tv).

The student needs a LAN adapter in order to connect to internet (a wired connection is necessary for bandwidth requirements). They then will need to load their "Netflix instant streaming disc," which they have to request from Netflix.

The following is from http://www.nintendo.com/consumer/systems/wii/en_na/netflix/index.jsp#activate

• How do I order my Netflix instant streaming disc?
  You can request a Netflix instant streaming disc for Wii from your Netflix account at http://www.netflix.com/wii. If you're not already signed into your Netflix account, sign in on that page. Netflix will have your request.

  Don't have a Netflix account? Visit www.netflix.com to sign up!

• How do I activate my Wii console for Netflix?

  Important! You will need to be logged into your Netflix account on a computer during this process.

  1. Once you have your Netflix instant streaming disc, insert it into your Wii console.
  2. Select the disc from the Disc Channel on the Wii.
  3. You will be presented with a code; remain on this screen during the activation process.
  4. Using a computer, go to http://www.netflix.com/wii. (You will need to be logged into your Netflix account.)
  5. On the computer, enter the code displayed on your television by your Wii console into the box on the Web page, then click "Activate."
  6. After you click "Activate," Netflix will attempt to activate your Wii console. This may take several minutes. When the process is complete, the Wii will automatically display your instant queue. (The screen on your computer may never change; wait for the screen displayed by the Wii on your TV to indicate when the activation is finished.)

  For more detailed steps, please click here.

• How do I watch Netflix movies with my Wii console?
  Netflix movies can only be viewed by inserting the Netflix instant streaming disc and selecting the Disc Channel from the Wii menu (after you have activated your Wii console - how to). Movies and TV episodes are then available through your instant queue, or from a selection from various genres. Please note the following:
  • Netflix movies cannot be viewed through the Internet Channel. They can only be viewed by inserting the Netflix instant streaming disc and selecting it from the Disc Channel on the Wii menu.
  • The Wii console does not play DVD movie discs. Only the available Netflix "instant streaming" movies and TV episodes can be played on the Wii console.

  For information on managing your instant queue, please visit www.netflix.com. For step-by-step instructions on watching Netflix via your Wii console, click here.

Problems Downloading Trend Micro OfficeScan from VIP

A caller today had problems downloading Trend10 from VIP. She had been quarantined due to no antivirus installed on her computer and could not get access to the uscstudent wireless network. When she went to Software Distribution to download Trend 10, all proceeded as planned until she clicked on the download software button. When she did this, a new page loaded, and it was blank (with a "Done" status at the bottom).

I attempted the download from IE and it was successful.

She had been prompted by another tech to download AVG free edition, but as this download is technically hosted on cnet.com (here: http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737&subj=dl&tag=button), she was getting blocked and re-routed to the sc.edu website by SafeConnect.

I tried to grant her temporary Open Access but this failed (she continued to get the re-direct even after opening a new browser session). I also tried to grant a temporary "Guest Pass" in SafeConnect, but when doing this the user gets a new authentication screen, and for this, AD credentials do not work---I have tested it.

Finally the "lightbulb" went off, and I had her connect to the AT&T wifi network. She opened a new browser session, and I directed her to Roaming on their splash page, and then had her select "USC." She was then able to login using her USC network username and password. I guided her to the aforementioned cnet link and she was able to download AVG Free successfully.

After the call I did some testing with Internet Explorer. It looks like the problem with the Trend Download was actually due to stringent Privacy Settings. The download was successful only after changing the setting to Medium (medium-high, high and "block all cookies" will not allow it). Furthermore, the problem is not with the file type (.exe), for the VPN client downloaded fine within a "high" privacy setting in IE. To change this setting go to Tools and then click on "Internet Options." Here's what it looks like:

Listserv Creation and Management

http://www.uts.sc.edu/tts/listserv.shtml

This link has information on creating, managing, adding participants, etc. for Listserv use at USC.

Accessing Voicemail When Not at Your Own Desk

Below is the process for accessing voicemail from an off-campus phone:

1. Dial 803.777.6245
2. It will say, “please dial the number of the person you are calling. If you have a mailbox in the system, please press pound.”
3. Press pound (#)
4. Enter the 5 digit mailbox number (the 5-digit extension).
   
5. It will prompt you to enter your password.

Telephony Tickets: Voice, Voicemail, Conference Calls

http://uts.sc.edu/infrastructure/telephone.shtml (a helpful link with much commonly requested information)

What to get from the caller requesting voice service:

• Department name making the request
• Department account and fund number
• Department contact (Name and Number)
• The name, if any which is to show on caller id
• whether this is a digital or analog line
• will there be voicemail (if so this is a "next issue" on the voice add ticket)?
• how many rings before going to voicemail?
• How many messages (standard is 10)?
• new user's email address for Enhanced Voice Mail (complimentary with all new voicemail adds)

Conference Call Requests:

The following is from http://www.uts.sc.edu/infrastructure/telephoneconference.shtml:

CONFERENCE CALLS

University Technology Services provides telephone conference call services for faculty, staff, and student organizations. Conference calls can connect multiple people through a single phone connection. Conference telephones are available to ensure your conference call is loud and clear.

Request a Conference Call:

Send the University Technology Services Help Desk an e-mail message at helpdesk@sc.edu with the following information:

• Department making the request
• Department account and fund number to be charged
• Department contact‘s name, phone number, and e-mail address
• Total number of participants
• Date of conference
• Time of conference - Include the start time and approximate end time

The conference call requester and the department contact, if different, will receive an e-mail message that includes:

6-digit code

Toll free phone number

Instructions

The conference call requester and/or department contact will forward this e-mail to all participants scheduled for the conference call.

Cost:

$0.10 per minute, per person

Help Desk Bookmarks

The Tech-Savvy Gamecock

Fac/Staff email client config

AntiVirus Definition Policy

Battery Update 1.4

blackboard help

BLACKBOARD

Computer Purchase_ University Technology Services

configuring_entourage.pdf (application_pdf Object)

DATA WAREHOUSE

Delegate Access in Outlook

E-Forms

Help Desk Admin_ University Technology Services

ICARE admin

impulse faq

IMPULSE

IMS Grad School Manual

IMS UserID Request or Change of Status.pdf (application_pdf Object)

Instructions_ setting up Outlook

itams

LISTSERV mgmt.

Microsoft Office Products

Office Enterprise Home Page - Microsoft Office Suites - Microsoft Office Online

ONDEMAND Manual

Project.net Login

Registrar_ PIN set info

remote desktop help

SAS 9.2 Documentation

ServerList

SonicWALL - Login

Student E-Mail_FAQ's

Teaching & Technology Services_ University of Technology Services

trend pw override

University E-Mail and Active Directory Information Center

USC email

USC Outage Calendar

USC Phonebook

USC_ Registrar's Office_ Campus Registration Offices

user id inquiry_ csd.edu

username change request

uts directory

VIP pin reset

vista.pdf (application_pdf Object)

Voice_Infrastructure services

WhatsUp Gold - Home Workspace

windows xp remote desktop

wireless setup (instructions for different OS's)
listserv creation and management