Telephony Tickets: Voice, Voicemail, Conference Calls

http://uts.sc.edu/infrastructure/telephone.shtml (a helpful link with much commonly requested information)

What to get from the caller requesting voice service:

• Department name making the request
• Department account and fund number
• Department contact (Name and Number)
• The name, if any which is to show on caller id
• whether this is a digital or analog line
• will there be voicemail (if so this is a "next issue" on the voice add ticket)?
• how many rings before going to voicemail?
• How many messages (standard is 10)?
• new user's email address for Enhanced Voice Mail (complimentary with all new voicemail adds)

Conference Call Requests:

The following is from http://www.uts.sc.edu/infrastructure/telephoneconference.shtml:

CONFERENCE CALLS

University Technology Services provides telephone conference call services for faculty, staff, and student organizations. Conference calls can connect multiple people through a single phone connection. Conference telephones are available to ensure your conference call is loud and clear.

Request a Conference Call:

Send the University Technology Services Help Desk an e-mail message at helpdesk@sc.edu with the following information:

• Department making the request
• Department account and fund number to be charged
• Department contact‘s name, phone number, and e-mail address
• Total number of participants
• Date of conference
• Time of conference - Include the start time and approximate end time

The conference call requester and the department contact, if different, will receive an e-mail message that includes:

6-digit code

Toll free phone number

Instructions

The conference call requester and/or department contact will forward this e-mail to all participants scheduled for the conference call.

Cost:

$0.10 per minute, per person