Friday, May 14, 2010

Droid Setup with Live@edu

Motorola Droid Setup:

Email Address:

Password:

Tap Next

Tap Exchange account

Set the following fields correctly (x below means checkmark):

Domain\Username: \

Password:

Exchange Server: m.outlook.com

x Use Secure Connection (SSL)

x Accept All SSL certificates

Tap Next

The alternative server name is pod51004.outlook.com. You may want to check out this link http://outlookliveanswers.com/forums/t/2935.aspx to see other posts.

Set up Live@edu to arrive in your gmail account!

Setting up POP account in gmail settings:

1. Log into Gmail.
2. Click on Settings -- Accounts and Import -- "Add POP3 email account" button.
3. On the first page, type in your e-mail address, and click "Next Step".
4. Put in the following settings:

UserName: Your Outlook Live live ID/e-mail address
Password: The password you use to sign into your Outlook Live account
Pop Server: outlook.com
Port: 995
Check boxes: Select the "Always use a secure connection (SSL) when retrieving mail." check box; Whether you select any of the other check boxes is up to you.

5. Click on "Add Account".
6. Complete the rest of the steps.

OR

Auto-Fowarding e-mail from Outlook Live to gmail account:

Note: Setting this up will not auto-foward any e-mail that is already in your Outlook Live mailbox. Currently, the following steps must be done via an IE 7 or IE 8 browser:

After logging into your account via http://outlook.com:

1. Click on the Options link.
2. Click on Organize E-mail.
3. Under Inbox Rules, click on the New button.
4. Under the "When the message arrives, and:" drop-down, select "[Apply to all messages]".
5. Under the "Do the following:" drop-down, you can select either "Redirect the message to..." (if you want the original sender's SMTP address to stay on the From line) or "Forward the message to..." (if you want the message that arrives in the external account to say it came from your Outlook Live account.
6. Click on the OK button.

Thursday, May 13, 2010

SAS: 9.2 or 9.1.3?

This is from http://support.sas.com/techsup/pcn/

Operating Systems
Microsoft Windows Vista
A set of SAS 9.1.3 Service Pack 4 Foundation products support Microsoft Windows Vista editions
targeted at the business market:
• Windows Vista Business
• Windows Vista Enterprise ‐ available only to Microsoft Enterprise Agreement customers
• Windows Vista Ultimate
Please refer to SAS Problem Note 20402: “SAS products supported under Vista” at
(http://support.sas.com/kb/20/402.html) for a complete list of SAS products that are
supported on Windows Vista.
Note: SAS 9.1.3 Service Pack 4 does not support Windows Vista x64 editions or SAS 9.1.3 Service Pack 4
editions that are targeted at the consumer market such as Windows Vista Home Premium and
Windows Vista Home Basic.
Microsoft Windows x64 Family

SAS 9.1.3 Foundation is supported on the following editions the Microsoft Windows x64 family:
• Microsoft® Windows® XP Professional x64 Edition
• Microsoft® Windows® Server 2003, Standard x64 Edition
• Microsoft® Windows® Server 2003, Enterprise x64 Edition
• Microsoft® Windows® Server 2003, Datacenter x64 Edition

Support Levels for Operating Systems

Windows on Itanium and Open VMS Itanium not supported in SAS 9.3 attention
Due to changing market conditions, SAS 9.3 will drop support for Windows on Itanium (W64) and Open VMS Itanium (IVMS, VMI) operating systems. SAS will continue to assist customers in migrating to other operating systems. Note: SAS 9.2 will continue to support these operating systems.

Operating systems not supported in SAS 9.2 attention
SAS 9.2 will not be provided on any of the following operating systems.
  • Microsoft Windows 2000 Professional
  • Microsoft Windows 2000 Server Family
  • Microsoft Windows NT 4
  • Tru64 UNIX
  • Open VMS Alpha
  • Linux for Itanium-based Systems
SAS Support for Alternative Operating Systems attention
Alternative operating systems are defined as variants of the commercially supported operating systems, which are most often targeted for use in customer sites. SAS will continue to release products on commercially supported versions of operating systems. SAS will work with customers to support a SAS deployment in an alternative operating system on a best-effort basis.
Support for Microsoft Windows VistaTM attention
In conjunction with Microsoft's general availability of Windows Vista Operating System, SAS will be adding support for this operating system for the first time with release of SAS 9.2. SAS will support the three Windows Vista editions (both 32-bit and x64 bit versions) that are targeted at the business market.


from the SAS sys. requirements for 9.2:
Microsoft Windows XP and Microsoft Windows Vista 32‐bit products:
• Microsoft® Windows® XP Professional, updated with Service Pack 2
• Microsoft® Windows® Vista ‐ Enterprise, Business, and Ultimate Editions
Microsoft Windows XP and Microsoft Windows Vista x64 products:
• Microsoft® Windows® XP Professional for x64 systems
• Microsoft® Windows® Vista for x64 systems ‐ Enterprise, Business, and Ultimate Editions

On the Vista Compatibility site:

9.2

Compatibility status

Compatible

No action required

9.2

Compatibility status

Compatible

No action required

***Microsoft does not specify which version of Vista is compatible, so it's possible that all versions will work with 9.2, but only Business, Ultimate and Enterprise are actually supported by SAS.

***There is actually a different 9.2 release that Katie ships to those with 64 bit OS. Currently this is not indicated on VIP but customers need to indicate that they have a 64 bit OS so that they get the right version of 9.2.

Monday, May 10, 2010

New Website: Review for proposed edits.

Beta/test USC UTS website to be unveiled soon---do not give this out to any external users, please:

uts.qa.sc.edu/newdesign





Thursday, May 6, 2010

Blackboard support for students and staff:

True, there are some blackboard questions that need to be handled by Chris Brown or Mitchell West. However, most problems can be solved by just checking out the blackboard help site.
http://www.blackboard.com/Support/Learn-Support.aspx

There, you can search for solutions to callers' questions.

fun!

Monday, May 3, 2010

Can't uninstall Trend Micro (it's asking for a password)?

From time to time someone will call and report that they cannot:

1. update Trend Micro Officescan

2. and they are unable to uninstall so that they can install the fresh new copy from VIP, because the program asks them for a password in order to do so.


The following is from Sean Crymble (10/2009) and explains how to uninstall Trend Micro if it asks for a password. In troubleshooting it is recommended to first tell the user to try a few typical default passwords (123, 1234, 12345, 123456 have worked for some in the past).

If the default passwords do not work, the caller can (at their own risk) go into the registry and adjust the settings. Use caution when recommending this: it is important to impart how serious registry changes are and that the below process should only be executed with the utmost care. Some callers may prefer to go to ICARE instead to avoid corrupting their registry.

In the cases where Trend Micro has locked itself down (cannot update, unload or uninstall) we have simplified fix instructions.
1. Go into Services and stop the “Trend Micro Unauthorized Change Protection Service” (this prevents a need to boot into Safe Mode).

2. Open regedit and navigate to HKEY_LocalMachine > Software > TrendMicro > PC-CillinNTCorp > CurrentVersion > Misc

3. 3. Right-Click on AllowUpdateNow and click Modify

4. 4. In the popup window, change “Base” from “Hexadecimal” to “Decimal”

5. 5. In “Value data” change “0” to “1”

6. 6. Click ok and close regedit

7. 7. Right-click on the Trend Micro client. Select Update Now and update. All other settings should normalize during the update.

I have only seen one case where this did not resolve the issue and it appears to involve a separate issue with network connectivity. I’m still working with that customer.

Please let me know if you have any questions.

Thanks,

Sean

Send a text from email:

It is sometimes convenient to send a text message from your email account rather than from your phone. In order to do this, the recipient's cell phone number must be converted to an "email" format. Here's how:

(from http://www.popularmechanics.com/technology/how-to/4318204)

All major mobile-phone carriers have e-mail addresses that feed into your SMS inbox (see our diagram for specific addresses). If you have a smartphone and an all-you-can-eat data plan, you can use your phone's e-mail client to send as many texts as you want for no additional cost. Of course, this method has its limitations: In order to determine what address to send your message to, you first need to know what cellular provider your friends have. I suggest asking your most-texted contacts who their providers are. With that information, you can program the proper e-mail address next to their names in your phone's address book.

Easier yet: Send your text message over AOL Instant Messenger (versions of which exist for most mobile phones). Instead of sending your message to a screen name, send it to "+1" followed by the area code and phone number. So if your friend's number is 212-555-5555, sending an IM to "+12125555555" will ensure it pops up on his cellphone screen. If your phone has Web access, you can also send free texts through sites such as txtdrop.com.

Of course, you still have to pay to receive text messages from other people. If somebody replies to a text message that you sent as an IM or e-mail, his reply will come to you in the format you initially sent it in, and reading it won't cost you a thing. You can cut your bill even further by asking your most-texted friends to program your e-mail address into their address books. Even if they insist on using SMS, sending a text message to your e-mail address will cause it to appear in your e-mail inbox. And as long as you have an e-mail program on your phone, it will be just as easy to retrieve.

Your target's e-mail address depends on his mobile provider:

ProviderFormat
Sprintphonenumber@messaging.sprintpcs.com
Verizonphonenumber@vtext.com
T-Mobilephonenumber@tmomail.net
AT&Tphonenumber@txt.att.net
AIM+1phonenumber

So, how do you know what your friend or coworker's service provider is? You go to this site:
http://www.whitepages.com/carrier_lookup?